Our Service
Collection Service
Collection Process
Our clients submit relevant data to TAL which will be proceeded by our collection team. Here, all the information given will be entered into the computer system then our collection work can begin.
“Let’s start! You can put your mind at rest and leave it to us.”
“We will take care your debt collection.”
Each and every single collection result will be recorded in our “Collection Support System” or “Client Computer System”. For maintaining best quality and service, TAL saves phone call recordings for monitoring our staff performance and sends reports as requested.
Our Quality Service
Staff
TAL feels committed to create a pleasant work environment for our employees’ wellbeing and keep an open communication to build a connection to the organization’s mission, vision and aspirations.
TAL arranges a comprehensive on-the-job training program and takes time to train our employees on every level of our business. Furthermore, we emphasize on enhancing our employees’ knowledge to achieve their highest potential as well as providing growth opportunities for personal and professional development.
Technology and System
TAL develops and provides the latest technology version for hardware and software systems. In addition, we design our own collection support system along with a reliable voice recording system to sustain quality and efficiency.
“Your Data is in good Hands with us.”
Collection Support System
TAL records all collection performances which are ready to send to our clients at any time desired. Despite of it, we copy data over to a protected system and keep extra backups off-site in a secure location. We understand the importance of data protection therefore we are constantly monitoring and improving our system.
Voice Recording System
Voice recordings are wisely selected to use for case studies in training courses to affirm and improve quality in collection service. As a fact, these recordings are also used for evidence to clarify any kind of transaction assignments.
Information security
Securing client data and information is one of the key to our success. It is our privilege to protect our client information close to our heart. We will keep your data confidentially at all times.
“You are safe with us.”
Consequently, TAL has several security measures to safeguard client data such as Firewall, data backup storage, accessing door system, password login, CCTV, blocking saving out data and others.
Benefits of using Collection Outsource Agency
Expertise
Our proficiency and experience of debt collection service combined with our valuable source of business know-how helps to generate real revenue and recover bad debts for maintaining a healthier-looking cash flow.
Cost Saving
By using a collection outsource agency, certain expenses for recruitment, employment taxes and overhead (e.g. computer, electricity, office space) can be reduced. TAL charges only for collected debts.
Time Saving
Choosing a collection outsource agency to handle bad debt saves precious time and resources. This will allow you to focus back on your main business with confidence.